Media Marketing Bits & Pieces

A couple of neat TV marketing concepts that caught my eye lately:

Disney, promoting their show “Art Attack” ran a campaign entitled “Paint Your World”. Children across India painted globes for submission. 16,000 were selected and assembled into a giant Disney logo at a Mumbai Mall. There were also activities for school groups to promote art.

UTV World Movies TV channel announced that it will begin a series of associations with art related events. Kicking this off was sponsorship of The Art Conspiracy, a two-day festival of art, music and performance, running across 8 venues in Bandra, Mumbai. Its great to see niche TV channels supporting smaller, independent events. The channel has also sponsored live comedy in the past.

Masterchef India recently began on the Star Plus channel. The premiere of the show was held online, on the channel and masterchef websites, as well as through embedded widgets on a host of partner sites, including a major web portal. They ran an interactive promotion throughout the online premiere, giving away blackberry phones. Interesting way to connect with a younger, net-savvy audience.

MTV has launched a new website – MTVPlay.in. The site presents a range of research to help people understand “Generation Me” as they have termed their viewers. The insights are harvested from the channel’s own networks of college students, as well as research agencies

Film Previews for Fans as Promotional Strategy

The film Paranormal Activity was one of the biggest low budget hits of the last couple of years. Made for under $15,000, the film had a long journey stuck in distribution hell, and almost got a big budget remake, before being released and making over $100 million worldwide.

One of the promotional tools that they used to hype the film were preview screening. Why do people see a film like this? Because they want to be scared. If lots of people are saying that your film is scary, then it’s pretty attractive to the target audience, so the previews worked well.

For the upcoming sequel, the producers are taking this one step further. Using a website application, fans can “demand” that the film is released in their city. The cities that generate the most requests will get midnight previews the day before the film releases across the country. 250,000 fans have won free tickets to these screenings.

This is a great strategy. A quarter million people, who are already fans, will come out of their free and exclusive screening and rave about the film online and in person. This should give a huge word-of-mouth boost to the ticket sales the next day, which should then flow on to a bigger international release.

That’s the plan anyway. If everyone walks out and says the film sucks, however, it could be a very different story :-)

Commonwealth Games Tickets – What Went Wrong.

There are lots of sad things about the Delhi Commonwealth Games. The massive waste of taxpayer money, the corruption, the embarrassment to India etc etc that we have already heard lots about. For me, however, one of the saddest things was that there was almost no effort to involve Indians (the people paying for it all) as spectators.

I was in Sydney for the Olympic games and have incredible memories of the atmosphere in the city. There were cultural festivals, entertainment zones, big screens set up in public places. Everyone knew what was happening and everyone wanted tickets. I think there was actually a lottery system to get tickets, because so many people wanted to see events.

The week before the CWG I was interviewed over the phone by ABC radio. The host asked me if I was planning on attending any events, and I realized that I didn’t even know how to get tickets, or what the timetable was for events. I wasn’t even sure what the dates were. I read 3-4 newspapers and multiple websites every day. If I don’t know these things, I don’t know how anyone else will.

Ultimately, the tickets were quite affordable, starting from Rs.100 (about $2.25, or less than the cost of a movie ticket) and horribly undersold. The worst case I have read about so far is a hockey match with 100 out of 17,000 seats filled

Here are a few of the mistakes that were made:

  • Ticket details were announced at the last minute. It was possible to purchases tickets thought the CWG website (if you had internet and a credit card)but this was never advertised. Additional purchase points were opened far too late, and the staff at these places (banks, post offices etc) were not trained or prepared for the ticket sales. Confusion and frustration ensued.
  • No publicity on timetables or ticketing details.
  • No encouragement for Indians to attend the games.
  • No real effort to distribute tickets for free when it was clear they weren’t going to be sold.

Here’s what I would have done:

  • Ticket policies and availability should have been announced at least 3 months in advance
  • Media partners in TV, radio, and print could have been roped in to educate people about the sports, the timetables, and ticket availability.
  • There should have been a wide network of purchase points, with dedicated staff trained in advance
  • Travel packages that included travel, accommodation, and games tickets should have been designed and offered through travel agents across the country. Paying them commission on sales would encourage them to actively sell games tickets
  • An effort should have been made to ‘celebritize’ the athletes that were representing India. Local politicians and community groups in the home towns of each athlete could have been asked to encourage their area to support that athlete.
  • Use of social media, especially Orkut and Facebook.
  • Sports festivals should have been arranged around the country to expose Indians (perhaps school children) to different sports and allow them to try out the ones that aren’t popular in India
  • Sports clubs/schools/community groups/housing societies would be offered discounted group rates to encourage their members to attend.
  • Companies could avail of employee reward packages that could include tickets and food coupons
  • A percentage of the tickets should have been distributed free of cost to NGOs, government schools etc to ensure everyone is included in this.
  • Free outdoor screening points where people who couldn’t travel to Delhi could gather to watch the games, with promotions regarding the Indian athletes, so the crowd knew who to cheer for :-)
  • What else?

Aakrosh – Honour Killing Inspired Clothing Line

 

I love cool film-related merchandise. The problem is that as you get older, there is less and less that is relevant for you.

Kids get everything…. So many films come with toys, costumes, games, pencil cases, backpacks etc etc etc, and these are an important part of the film’s marketing campaign. A criticism of Pixar releases by trade analysts is that the films sometimes have limited ‘merchandising opportunities’ (think about Old Man dolls for Up). As a reference point – Spielberg earned around US$1 billion from “E.T.”’s merchandise.

There is generally nothing along these lines for older viewers, however. Either for film or TV. I was watching The West Wing, and noticed how awesome the president’s neckties were. If I could buy a set of West Wing ties, I would :-)

A few films have experimented with clothing lines previously, both in India and abroad. Cinderella Man and Om Shanti Om are two examples.

Now Aakrosh is releasing a line of clothing designed by Riyaz Gangji. In a cool marketing twist, the clothing will be sold only over E Bay, with the profits going to victims of honour killings.

I’m not sure exactly who will get the money though… if the victim is dead and their family were the ones who killed them…..

Anyway, I’m looking forward to seeing the line of clothing inspired by an film on honour killing. At least it’s an original idea.

My Take on the VW Talking Newspaper

I’ve been reading lots of commentary on the Volkswagen ‘speaking newspaper’ stunt this week. For anyone who missed the fun, Times of India came with a small, light-activated, audio device inside. When you picked up your newspaper it started speaking to you. This caused plenty of confusion, including people thinking there were ghosts, and a bomb scare. I personally dropped my paper in surprise – it actually took a moment to realize that the voice was coming from the newspaper.

This sort of campaign really fulfils the definition of being ‘disruptive’. It was new, surprising, and out-there enough to get people talking about it so that the story spread to people who didn’t personally buy the paper. Personally, I thought it was pretty stupid. Fine it was new– the first talking newspaper in India – but it could have been so much more.

It didn’t do anything except read out aloud the ad that was printed on the back page of the newspaper. I learnt nothing new, and there was no call to action. The device didn’t want me to do anything, except listen to it read out the ad. Booooorrrrrrrrriiiiiiiinnnnnngggggg.

There was no off switch. Now that is just stupid. If you didn’t want to hear it, the only thing you could do it cover it up (to block the light sensor) and then throw it out. How environmentally friendly. Personally, if there was an off switch, I would have kept the thing and then found funny uses for it, like hiding it in desk drawers so that when someone opens the draw it starts talking about VWs :-) The off switch could have been as simple as a little slider that covered the sensor, nothing fancy.

Next, it looked ugly. It actually looked like a cockroach trap. Maybe that’s fine if they assumed that people will instantly cover it up and then throw it out, but if it had looked good (and had an off switch) then people might have kept it as a souvenir

What would I have done differently – obviously made an off switch. Branded it somehow – like a logo or as a little car model maybe. The content should have been different from the paper ad, and should have some call to action. Lastly, I would have run some competitions or promotions that encourage people to keep the device… maybe collecting the most of these things, or finding funny uses for them and then uploading videos. This can fit in with VW’s existing campaigns such as “The fun theory”, or the recently revived Punch Buggy game (where you punch the person next to you every time you see a VW car (its fun, really).

Indian Cinemas Need Reward Programs!

 

First published on PassionforCinema

 

image Almost every supermarket has reward cards and so do most department stores and clothing chains. Bookstores, airlines etc etc.

The benefits of these programs work both ways. Customers are rewarded for their loyalty to that shop with points, free stuff, advance notice of special or new products. Individual product manufacturers can promote their offerings by sponsoring extra points for that purchase. The shops learn a huge amount about their customers and their preferences, and over time, can segment them and target marketing appropriately. This is also great for consumers as it can reduce the marketing you face for things you don’t want.

This would be awesome for Indian cinema chains. Some of the benefits could be:

  • Get free tickets after a certain number of purchases.
  • Get free/discounted food and drinks after a certain number of purchases.
  • Production companies can give gifts for either seeing the same film a number of times, or seeing multiple films from the same production house. Gifts could be free soundtracks, t shirts, DVD discount coupons, tickets to future previews.
  • Production companies can offer bonus points for seeing the film on the opening weekend, or, in the case of weaker films, just for seeing the film at all.
  • A production company looking to extend the run of a film could directly market to people who have already seen it, offering special bonuses for seeing the film a second time.
  • The cinema chain can keep you up to date on the schedules for the types of films that you would usually watch.
  • The cinema can encourage you to give feedback (that you normally wouldn’t bother giving) in exchange for extra points.
  • Remembering your favorite seating areas within the cinema and tries to automatically allocate seats there.

What else?

These programs already exist in a more limited form overseas and some chains are experimenting with expanding the benefits.

As one of the most advanced examples, in Canada, ScotiaBank has tied up with a number of multiplex chains to offer the ‘Scene” reward program. As a member you get points every time you buy tickets for yourself or your family. You get discounts on food and drinks, and you get bonus points for buying your tickets online. Going further, the bank has also created a debit and credit card that are aimed at movie lovers. Just for opening one of these accounts you get enough points for 2 movie tickets. You also earn points by using these cards to buy anything, anywhere, with 5X bonus points for money spend at the cinema on tickets, food, or in their shops.

Lots of other multiplex chains (including some in India) have much simpler offerings – get tenth ticket free, get free popcorn after 5 films etc etc.

There are 2 main differences between these simple programs and what I am envisioning. Currently, the relationship is only between the cinema and the customer, there is no involvement from the production companies and distributors. Secondly, there is no sophistication in how the data is used in terms of understanding how one customer’s usage differs from another’s, and then being able to communicate with that customer on a personal level.

Until now, I have been discussing programs provided by the cinema itself, however there is another option, which is also gaining popularity – social networking applications.

Location-based social networking applications on phones, such as Facebook places, FourSquare etc, record when you are physically in a particular location. In India this is mostly being used for fun (if you visit a certain place often enough you can get the title of Mayor of that location) however overseas many businesses are using these for marketing programs, by rewarding more frequent visits. For instance, this can be used to record when you are inside a multiplex.

On the other hand, content-based social networking applications are used to track the content you are consume. Apps such as Getglue, Miso and Philo, let you ‘check in’ to different films, TV, books etc according to what you are watching/reading. By following other people with similar tastes to yourself, you get lots of suggestions about new content that you might like. Users get rewarded with stickers and badges to show the things that they are a fan of.

If location-based and entertainment-based social networking could be combined so that you can register what you are seeing, and where in a simple, shareable manner, then this could also be an awesome base for a cinema rewards system. At the rate of mobile phone connections in India, and the fact that smart phones are becoming much cheaper, this might well be the way to go!

Cinema + Web Advertising?

National Cine Media is one of the biggest cinema advertising companies in the US, with about 16,000 screens under their management. As part of an interesting media sales strategy, they have partnered with two popular websites – Rotten Tomatoes, and Flickster, to also sell ad space on the sites.

The logic is this – many film viewers visit Rotten Tomatoes (which links to reviews from professional critics) before their see a film, and then visit the site Flixster to post their own reviews after they have seen the film.

By giving advertisers a package that stretches the in-cinema advertising to include ‘before’ and ‘after’ they can increase the frequency of ad exposure without necessarily having to repeat the ad so often within the cinema itself.

It will be interesting to see how this pans out. These sort of packages can be tricky to sell, as many big advertisers break up their marketing budgets and a different person may be responsible for digital than for cinema. This presents a new challenge to NCM’s sales team in terms of reaching out to new departments within their customers.

If advertisers do go for this, it could inspire other media owners/managers to look for synergies between their properties, rather than waiting for media planners to come up with the ideas.

Eat Pray Love Brand Tie-up

The upcoming Hollywood Julia Roberts film, Eat Pray Love, has an interesting promotional association with the Home Shopping Network (HSN), a US cable TV shopping channel.

HSN will provide 72 hours of programming towards selling products from categories that have some sort of link with the film, including beauty, electronics, home decor, travel, cooking, jewellery and clothes. Note that most of these products are not actually in the film; they are products that have a ‘thematic link’. Part of the film is shot in India, so I’m sure there will be lots of Indian themed bits and pieces.

These programming hours will then be branded with the film. Supposedly this is a cash-free deal. The movie gets lots of screen-time on a network that is popular with the film’s TG (30 – 50 yr old women) and the shopping channel gets a nice fresh, short-term angle to encourage people to tune in to the channel and to buy products.

Its great to see films uncovering ideas like this in order to push their marketing budgets further. So much more interesting than just sticking trailers and posters in front of everyone.

A nice side angle of this is all the free PR a deal like this throws up across a range of media  channels, both positive and negative. A humorous (to me anyway) angle of this promotions, is that the film is about a woman who wants to move away from materialism in order to find more meaning in her life :-)

Separately to the HSN deal, Sony has released a set of fragrances with the names – Eat, Pray, and Love.

Indian Cinema Advertising Sucks (and how to fix it)

I see a lot of films, and each time I am at a cinema, I am reminded about how bad cinema advertising is in India. Sure its not that great in lots of countries, but it is really bad here.

Cinema advertising is, in some ways, an advertiser’s dream. You have a captive audience, who have nothing to do except look at your screen. You can segment the audience in so many ways. Geographic areas, tickets price levels, demographics based on film genre.

Plus, there are opportunities to brand almost anything within a cinema, to conduct interactive promotions in lobby areas, to distribute literature, or to capture viewer data. Not just in the cinema, viewers are also fairly captive while lining up for tickets, lining up for food, and waiting for the cinema doors to open.

What does this captive viewer get? The same ad played 2-3 times in a row, from an ancient print that is more scratches than image, different ads at different screen sizes, different volume levels, and a fairly limited range of advertised products, with a noticeable lack of national brands or current ad campaigns.

So what is needed?

Firstly, and most basically, is research. Most TV shows, newspapers, radio shows etc have regular viewers and established measurement systems. It is easy to estimate reach and frequency as part of a media plan. Cinema is much more vague. There is no way to know how successful a film will be in advance (for every Ghajini there is a Kites) or how often any one viewer attends the cinema. This needs research. So does follow up – tracking the success of particular ads.

The next step is a shared currency that allows cinema advertising to be included in media campaigns, allows measurement of results, and provides consistency across the success and failure of different films. Media planning should be precise and measurable; it should not be a gamble, with advertisers having to guess at which films will deliver audience numbers. That is not their job. Likewise, cinema owners need to be transparent with advertisers about ticket sales.

Next, some basic quality standards need to be developed. A 30 sec 35mm print is cheap (you might have to buy a roll of film, but it will make you a lot of 30 sec prints). There is no excuse for using a print for so long that it becomes unreadable. Sound levels need to be mixed to standardised levels, and need to be mixed to the cinema sound setup. When the audience is accustomed to cinema surround sound, ads with mono audio blasting out of the front speakers sounds terrible. TV ads should be transferred for wide screen. For companies that don’t have any existing TVCs, high quality digital motion graphic ads can be produced at cost effective rates. Even the simplest form – a static slide – can be nicely designed, and doesn’t need to look as if you have just printed it from Microsoft Word.

Yes, this is how the rest of the world does it.

The really big change that is needed is more fundamental. Pre-show advertising needs to become entertainment in itself. Screenvision in the US is currently developing a concept of a 20 minute ad block before each film. Top musicians will give short video interviews about their work and they will pick the songs that then play in the background while non-audio ads are shown. Entertaining short videos can be provided by various content developers, which can then be sponsored by brands,

There will also be a push towards mobile interactivity, with in-cinema sms codes (or barcodes for smartphones) that can deliver exclusive content. Viewers can vote or give other feedback on a video instantly through sms, possibly getting food discount coupons in exchange

The idea is that due to the level of engagement by viewers (i.e.they are basically guaranteed to watch the advertising), advertisers should respond with content that deserves the level of engagement. Playing bad content to people who have no other option but to watch and listen, is just insulting.

Non-screen advertising also needs a big kick. There are so many opportunities that are underused.

The sales process needs improvement. Through my work I often come in contact with cinema ad sales teams, and I am almost never inspired by what they have to say. They love to provide long lists of branding options, but no examples of who has used these before, or most importantly, evidence of effectiveness. If i am going to brand the popcorn cups, i want to know how many people are likely to remember my brand the next day, or will associate my brand with my category.

Pricing also needs review, based on what it delivers the advertiser. Quoting high prices for branding opportunities that are hardly ever utilised just reinforces the advertiser’s view that cinema advertising is poor value for money when compared to the thousands of other media channels that are now available.

I know that there are some companies that have already started down these paths (such as Qube Cinema Network in south India), and that digital cinema can provide a revolution in advertising. but there is no reason that things can’t change faster. Advertisers will spend their money anywhere that you can prove will reach their TG at a reasonable price.

New Strategies for Performing Musicians

Poor music industry. Things really just keep getting harder and harder for them. Part of the problem now is that, for a while, the industry went through a bit of a ‘golden age’ that will probably never be repeated again but is still longed for by artists and executives. The public was happy to spend lots of money on plastic disks (and tapes before that) that cost nothing to make and were difficult to reproduce. Then everything changed. The industry just watched and kept trying to sell their plastic disks, even as everyone else started moving to MP3 files and sharing. Imagine how different the music industry might be today, if the record labels themselves had pushed for individual song downloads at low prices? They could even have developed mp3 players, much as the online bookstores are doing today with eReaders.

For smaller (but still known) artists, there was still the opportunity to make money through concerts. These were fairly easy to promote across the small and focused band of music media – channels such as MTV, magazines such as Rolling Stone.

These days, however, music media has splintered. Fragmented. MTV now has more reality shows than music. The few music magazines have turned into dozens of websites, blogs, radio shows, podcasts etc. For a small artist, it is very difficult to purchase enough ad space across all these networks to connect with the target audience.

This is forcing artists to look for innovate ways to further their careers.

A great example is Tom Petty, an American singer/songwriter, via KCRW’s On The Beat. He is currently launching a new album and accompanying concert tour. Here is the deal he is offering his fans:

  • Buy a concert ticket at a slightly higher price
  • Get a free digital copy of the new album
  • At the end of the tour, get 8 exclusive live tracks

This is an awesome idea, check out how everyone benefits:

1. The record label should be making some money from the ticket sales, in exchange for giving away the album.

2. The record label gets the contact details of fans, who are willing to buy concert tickets. This gives them perfectly targeted data for future sales efforts for either this artist, or similar ones.

3. The concert ticketing company gets good marketing support to help them promote the tour. Rather than just a ticket, it is now ticket + album.

4. For the performer, it means that the fans are already familiar with the album when they come for the concert, which creates a much better atmosphere at the event.

The only people who don’t benefit are the retail stores that would be selling the album, but since that is a rapidly fading market anyway, its hard to justify supporting something that needs to change its sales model. In India, most of the music stores are transforming to music/film/mobile/gaming.

The structure of this entire industry is quite different in India for a number of reasons:

1. Almost all popular music is from films. The music supports the film marketing and the film supports the music.

2. The audience is often unaware of who wrote or performed individual tracks. For live performances, the audience often prefers to see an actor from the film lip synching on stage, rather than the actual singer singing.

3. Because of the sheer amount of film music produced, it is difficult to get airplay for or promote independent, non-film music.

4. India doesn’t have a strong industry for paid performances. Despite the massive population, the big Indian cities have less than a 10th of the number of live shows each week that you would find in any large developed city. Further, only a tiny percentage of the Indian shows are paid. Most are free. This makes it very difficult for musicians to earn a living.

5. The few venues that actively promote live music are highly selective in their programming, allowing perhaps only English language music, or reserving most slots for international groups.

Things are slowly changing. As the middle class grows, interests in music will mature and diversify, and people will be more willing to pay for performances. It will be interesting to see how the media develops to support this.